Unique situations call for alternative approaches
The starting point for the project was clear and very familiar to us: The university’s website was outdated and no longer adequately represented the university as a modern scientific and educational institution. Furthermore, streamlining, restructuring, and a contemporary redesign were urgently needed. The relaunch was intended to create a digital presence that builds on the existing corporate design, better appeals to the primary target audience, is search engine optimized, and is accessible. So far, so clear.
But the project also coincided with the start of the first COVID-19 lockdown, and all educational institutions faced entirely new challenges and issues. Traditional processes, workshops, and brainstorming sessions were out of the question. Tasks had shifted, priorities had been turned upside down, and communication channels had changed.
To avoid jeopardizing the project and to be able to work productively, we completely flipped our approach and worked as agilely as possible. We took on the analysis of all content, links, and functionalities, built prototypes, and gathered concrete suggestions, decisions, and feedback through dialogue. Of course, this meant that topics were constantly re-examined and optimized, but it was the right decision. Step by step, we worked on individual aspects and created new perspectives.
When is the right time to productively involve the client in the process? We believe: as soon as possible. Only when you work with a system can you assess whether it works, whether anything is missing, and get to know the new possibilities.
To save time, we therefore involved the FHP team very early in the development process. This allowed the editorial team to begin revising the content early on and proactively develop proposals for the organizational units. It was work that more than paid off: the quality of the content was maintained at a high level, a consistent content structure was ensured, and the university’s staff and professors were able to focus on their core tasks.
Through this close, systematic, and constructive collaboration with the university communications team, we were able to launch the website as planned with only a minor delay.